FAQ's

Orders

  • I missed the delivery of my order today. What should I do?
    Answer: The courier service delivering your order usually tries to deliver on the next business day, in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
    You can check if you received an SMS for more details on when the courier service will try to deliver again.
  • Will the delivery be attempted again if I’m not able to collect my order the first time?
    Answer: Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
  • The delivery of my order is delayed. What should I do?
    Answer: On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting the ‘My Orders’ section on the website.
  • What should I do if my order is approved but hasn’t been shipped yet?
    Answer: Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this timeframe please contact our Customer Support so that we can look into it.
  • Can I take the shipment after opening and checking the contents inside?
    Answer: As per the company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later if you have any concerns.
  • How do I know my order has been confirmed?
    Answer: An email & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking numbers for your shipment. You can track your orders from the ‘My Orders’ section on the website.
  • How quickly can I get my order delivered?
    Answer: Orders will be delivered by the date you see on the product page for your location.
  • My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?
    Answer: The courier service delivering your order is responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.
  • My order status shows ‘Out for Delivery’, but I haven’t got it yet. When will I get it?
    Answer: The courier service will contact you for delivery of your order. Please check your SMS for more details.
  • What should I do if I don’t get the invoice for my order?
    Answer: Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email, sent to your registered email ID.
  • How do I get invoices for my previous orders without having to check my emails?
    Answer: You can easily send invoices to your email ID from your account. To do so, visit My Account › Orders, choose the order for which you’d like the invoice, and click on the ‘Email Invoice’ option.
  • How will my order be delivered?
    Answer: All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store, if the option is selected.
  • Why is the ‘Cash on Delivery’ payment mode not available at my location?
    Answer: Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order may have exceeded this limit.
  • Where can I find the seller’s return policy?
    Answer: You can see the respective Seller’s Return policy on the product page.
  • What does the tag ‘Imported’ beside a product mean?
    Answer: Sometimes items have to be sourced by Sellers from their international partners. Such items have the tag ‘Imported’ on the product page and can take at least 10 or more days to be delivered.
  • How can I place an order?
    Answer: To place an order, please follow these steps:
    – Select the product you’d like to buy and ‘Check Availability’ at your preferred pin code
    – Add products to your cart or just click ‘Buy Now’
    – Choose or ‘Add Delivery Address’. Use a preferred payment mode and confirm the order
  • What if I have a complaint about the courier executive who came to deliver my order?
    Answer: You can contact our Customer Support team with the details of your complaint, and we will get in touch with the courier service provider to resolve it.
  • Can I get my order delivered faster?
    Answer: Your order will only get delivered on or before the delivery date promised at the time of placing the order.
  • How is a ‘Business Day’ different from a regular day?
    Answer: Business Days are otherwise known as working days of the week. The expected date of delivery is calculated based on Business Days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
  • What is the estimated delivery time?
    Answer: Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
    – The Seller offering the product
    – The Product’s availability with the seller
    – The destination to which you want the order shipped and the location of the Seller
    You can check the expected delivery date of your order(s) on the ‘My Orders’ section of our website and mobile site.
  • My package shows as delivered but I can’t find it, what should I do?
    Answer: If your tracking information shows that your package was delivered, but you can’t find it, here’s what you should do:
    – Check your phone for any notification about attempted delivery
    – See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf
    – Wait until the end of the day— sometimes packages can show as delivered while still in transit
    In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
  • Why was my package not delivered?
    Answer: Sometimes, a package cannot be delivered due to one of the following reasons:
    – Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then choose ‘Save Changes’.
    – Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
    – Failed Delivery Attempts: Most of the Seller’s partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the Seller.
    – Damaged during Transit: If a package is damaged on its way to you, the courier service provider will return it to the Seller without attempting delivery.
    Note: A package once returned to the Seller cannot be delivered again by the courier service provider. Please place a new order on our website if you would still like to purchase the item.
  • What do the different order statuses in ‘My Orders’ mean?
    Answer: The different order statuses are as mentioned below:
    – Approved: When an order you have placed for an item is confirmed by the Seller
    – Ready to Ship: When your item is packed and ready for pick up by a courier service provider
    – Dispatched: When your item has been picked up from the Seller by the courier service provider and is on its way to a logistic facility
    – Shipped: When your item is on its way to you
    – Out for Delivery: When a delivery executive is out to deliver your order
    – Delivered: When your item has been delivered
    – Return Requested: You have created a return request for the item which is pending confirmation from the Seller
    – Returned: You have returned the item for refund/replacement/exchange

Cancellations and Returns

  • If I request for a replacement, when will I get it?
    Answer: Visit ‘My Orders’ to check the status of your replacement.
    In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
  • Which products are not eligible for return?
    Answer: Products such as inner-wear, lingerie, etc. are not eligible for return.
  • Can items be returned after the time period mentioned in the Seller’s Returns Policy?
    Answer: No, Sellers will not be able to accept returns after the time period mentioned in the Seller’s Returns Policy.
  • How do returns work?
    Answer: You can raise a request to return your item(s) with these simple steps:
    – Log into your account
    – Go to ‘My Orders’
    – Click on ‘Return’ against the item you wish to return or exchange
    – Fill in the details and raise a return request
    Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved, or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Unique Kart account.
  • I see the ‘Cancel’ button, but I can’t click on it. Why?
    Answer: A greyed out and disabled ‘Cancel’ button can mean any one of the following:
    – The item has been delivered already
    OR
    – The item is non-refundable
  • What is the Buyer Protection Policy?
    Answer: The Buyer Protection Policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item, and you are not convinced with the reason given, you can write to us at [email protected] for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and each concern will be looked into on a case-to-case basis.
  • What should I do if I have an issue with my product after the return period?
    Answer: You can get in touch with the Seller or an authorised service centre of the Seller to claim the warranty for your product (wherever applicable).
  • How can I return or exchange an item?
    Answer: To return or exchange an item from your order, follow these simple steps:
    – Go to ‘My Orders’
    – Choose the item you wish to return or exchange
    – Fill in the details
    – Choose ‘Request Return’
  • When is a return of an item not possible?
    Answer: Sellers will not accept the return of an item in the following cases:
    – When an item is damaged because of use or when it is not in the same condition as you received it
    – When a consumable item has been used or installed
    – When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
    – When non-returnable items are involved, such as inner-wear, lingerie, etc.
    – When items are tampered with or have missing serial numbers
  • How can I know the status of my refund?
    Answer: You can visit ‘My Orders’ to know the status of your refund.
    For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped, the refund will be processed as soon as the courier service provider confirms the return of the item(s).
  • What are the modes of refund available after cancellation?
    Answer: The different refund modes available are:
    – PhonePe Wallet: Available for orders with select Sellers. You will get this option for eligible orders during cancellation
    – Back to source: Available for orders with all Sellers. The amount is refunded to the payment mode that was originally used to pay for the order
    – NEFT transfer: Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
  • When are refunds given?
    Answer: Refunds are given when:
    – The Seller cannot provide a replacement
    – A dispute has been ruled in your favour in-line with Buyer Protection
    – Sellers allow refunds on select categories under certain conditions
    Please check the Seller’s Returns Policy on the product page for more details.
  • I ordered a wrong item. Can I return it?
    Answer: The Sellers’ Return Policies don’t support the return of item(s) ordered wrongly. You can refer to the respective Seller’s Returns Policy on the product page.
  • What should I do if I find the package open or tampered with on delivery?
    Answer: You can request for the item to be replaced by visiting ‘My Orders’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.
  • Can I change the address for the pick-up the of item(s) in my order?
    Answer: If the pin code of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
  • Why have I been asked to ship the item?
    Answer: When the pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the Seller. Since the Seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
    The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
  • What is the pickup process?
    Answer: Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
    In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
  • I have requested for a return for my item. When will it happen?
    Answer: You can now track the status of your return easily right from your account. Just visit the ‘My Orders’ page to see the status along with the date of pick-up. You can also view the status of your refund, if applicable.
    You will also receive an email & SMS with the details of your return.
  • I have requested a replacement, when will I get it?
    Answer: You may visit ‘My Orders’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
  • I’ve still not received the refund in my bank account.
    Answer: If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
    In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
  • What are the refund timelines if I cancel or return a product?
    Answer: The refund timelines will depend on the payment modes as listed below:
    – Debit Card: 7-9 Business Days
    – Credit Card: 7-9 Business Days
    – Net Banking: 3-7 Business Days
    – EMI (Standard + No cost + Debit Card): 7- 9 Business Days
    – Gift Card: 24 hours
    – PhonePe:
    ~ PhonePe Wallet: 24 hours
    ~ PhonePe UPI: 1 Business Day
    ~ PhonePe Credit/Debit Card: 7 Business Days
    Note: Refunds will be credited to the payment source used at the time of placing an order.
    You will need to update following information for the seller to process a refund to your account:
    – The Bank Account Number
    – IFSC Code
    – Account Holder’s Name
    – Bank Branch
    – Bank Name
    – IMPS refunds will typically be processed in one business day by sellers.
  • I have not received the reimbursement of my courier charges. What should I do?
    Answer: Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the Seller for a reimbursement:
    – Go to the Unique Kart Help Centre and select the relevant order for which the refund has been requested
    – From the issue types, choose ‘Others’ and select ‘Email Us’
    – Now click on the attachment icon and select the image/document you wish to upload
    – Include the return ID in your email and click ‘Send Email’
    – After the verification, the amount will be refunded to you as a Gift Card in your  account.
    Note: This amount is not withdraw-able to your bank account.
  • How long does it take to cancel an order?
    Answer: Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the Seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the Seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.
  • How can I label my saved cards?
    Answer: You can specify a card label at the time of saving a card through the ‘My Account’ section. You can also add/edit the label anytime through ‘My Saved Cards’ in the ‘My Account’ section on Unique Kart.
  • What is the ‘Save Card’ feature?
    Answer: The ‘Save Card’ feature lets you save your credit/debit card details on your Unique Kart account. This helps you complete your transactions in a quick and easy way.
  • How does Unique Kart prevent card fraud?
    Answer: Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
  • Can I pay with any Credit Card?
    Answer: You can choose to pay with any Visa, MasterCard or American Express Credit Card issued in India.
  • Can I use any Debit Card to pay for my order?
    Answer: You can choose to pay for your order with any Visa, MasterCard or Maestro Debit Card.
  • How can I get the 3D Secure Password for my Credit/Debit Card?
    Answer: You can get a 3D Secure password by registering your Credit/Debit Card on your bank’s website.
  • How can I pay with a saved Credit/Debit Card?
    Answer: Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the ‘Pay’ button. You’ll also have to enter the card’s 3D Secure password to complete the transaction.
  • How can I pay for my order?
    Answer: You can choose to pay for an order using any of the below methods:
    – Cash on Delivery
    – Net Banking
    – Gift Card
    – PhonePe Wallet
    – Visa, MasterCard, Maestro and American Express Credit or Debit Cards issued in India and 21 other countries
  • How do I pay for my Cash on Delivery order if I choose to pick up the product from the pick-up store?
    Answer: You can directly pay for your order at the pickup outlet for Cash on Delivery orders.
  • How do I pay using a Credit or Debit Card?
    Answer: You may choose the Credit Card or Debit Card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date and three digit CVV number ready, which you can find on your card. For added security, you’ll also need to use your card’s online password that is verified by Visa, MasterCard Secure Code, etc.
  • How does the 3D Secure password add security to my online transactions?
    Answer: The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.
  • If I have a saved card on Unique Kart, will I be able to use a new card for my next payment?
    Answer: Yes, even if you’ve saved your card details on Unique Kart, you always have the option to use any other Credit/Debit Card to pay.
  • What is a 3D Secure password?
    Answer: A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit Card transactions (VISA & MasterCard).
  • Why is my card being saved?
    Answer: If you choose to save your card details it helps you Checkout quicker. You can save the hassle of typing in the complete card information every time you shop. You can make your payment by selecting the saved card of your choice at Checkout. While this is obviously faster, it is also very secure.
  • What card information gets stored if I choose to save my details?
    Answer: We store your card information only when you select the option. We only store your card Number, Cardholder Name and Card Expiry Date. We do not store your card’s CVV number or the 3D secure password.
  • Can I delete my saved cards?
    Answer: Yes, you can delete your saved cards at any given time.
  • How many cards can I save on Unique Kart?
    Answer: As of now, you can save up to 10 cards using the ‘Save Card’ option on Unique Kart.
  • What cards can I save on Unique Kart?
    Answer: You can save any credit or Debit VISA, MasterCard, Maestro or American Express Card issued by a bank in India.
  • How do I save my card(s) on Unique Kart?
    Answer: Your card is saved automatically when you make a successful payment by entering the card details while purchasing. Alternatively, you can also save your card by navigating to My Accounts > Payments > My Saved Cards. To save the card you’ll need the Card Number, Cardholder Name and the Expiry Date. You can also add a card label to better identify a saved card.
  • How do I make a payment using a saved card?
    Answer: You can view your saved cards by selecting the credit/debit card payment option at Checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card, we do not store it, and click the ‘Pay’ button to initiate your payment. You will also have to enter the card’s 3D Secure password to complete the transaction.
  • If I have a saved card, will I be able to use a new card for my next payment?
    Answer: Yes, even if you have saved your card on Unique Kart, you always have the option to use any other Credit/Debit Card for making a payment.
  • How can I delete my saved card?
    Answer: You can delete your saved card information from the ‘My Account’ section. Go to My Account > Payments > My Saved Cards and you will be able to see your saved card(s). You can then click on ‘Remove this Card’.
  • What is a ‘Card Label’?
    Answer: A Card Label is a name you give to your card while saving it. This helps in identifying the card at the time of making a payment. Even if you don’t specify a Card Label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
  • How can I add a Card Label to my saved card?
    Answer: You can specify a Card Label at the time of saving a card through the ‘My Account’ section. If you did not specify any Card Label at the time of saving the card, you can still add/edit the label anytime through the ‘My Saved Cards’ tab in the My Account section.
  • What are the pre-requisites for using the saved card feature?
    Answer: You should have a registered account to which you should be logged in. Due to security reasons, this feature is not available during Guest Checkout.
  • I had opted to save my card at the time of payment but my card was not saved. Why?
    Answer: If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to the card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.
  • I typed an incorrect card number by mistake when adding my card. How do I correct it?
    Answer: If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on ‘Remove this card’ and then add the card again with the correct details.
  • Can I use Credit/Debit Card or Net Banking to pay?
    Answer: Yes, you can use your Debit/Credit Card or Net Banking to shop on our website.

Shopping

  • Is it necessary to have an account to shop?
    Answer: No, it’s not necessary to have an account to shop, as there is a ‘Checkout as Guest’ option, but it’s faster and more convenient to have an account.
    You’ll have access to a personalised shopping experience, including recommendations and a quicker Checkout if you have an account on Unique Kart.
  • Do sellers on Unique Kart ship internationally?
    Answer: Currently, Sellers only ship within India.
  • Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?
    Answer: The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability by the Seller.
  • What does ‘Out of Stock’ mean?
    Answer: An item is marked as ‘Out of stock’ when it is not available with any Sellers at the moment; you won’t be able to buy it at that point in time. Use the ‘Notify Me’ feature to be informed of the product’s availability by the Seller.
  • How does ‘Instant Cashback’ work?
    Answer: ‘Instant Cashback’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.
  • How are items packaged?
    Answer: Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality, which affects their overall Seller Rating.
  • Are there any hidden charges (Octroi or Sales Tax) when I shop?
    Answer: There are NO hidden charges when you shop. The price you see on the product page is final and it’s exactly what you pay.
    Note: There can be additional delivery charges based on the seller’s policy.
  • Can I club my orders from different Sellers to be delivered together?
    Answer: Currently, there is no option to club orders from different Sellers to be delivered together as Sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each Seller ships their products as per their individual timelines.
  • Why do I see a ‘Delivery Charge’?
    Answer: It usually costs Sellers more to ship some items. So, sometimes they choose to add a Delivery Charge. The Delivery Charge is waived off by some Sellers if you shop with them for a certain amount. For more information, check the individual Seller’s policy on the product page.

Login & My Account

  • Why is one of my accounts now inactive?
    Answer: Your account will be inactive if the updated email ID or mobile number of one account is the same as the other. The order history of the account you updated the details with will be merged with the older account.
  • I’m getting an error message that says, ‘You’ve exceeded the maximum number of attempts to the enter correct verification code’. How can I log in to my account now?
    Answer: If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
  • I created an account using my mobile number. I also have an account with an email address. Can I merge these accounts?
    Answer: Yes, you can merge both your accounts.
  • Can I add multiple email addresses and mobile numbers to log into my account?
    Answer: To make sure that your account is always secure, multiple email addresses or mobile numbers cannot be added. For an account, only one mobile number & email ID can be used to log in.
  • Do I need to verify my mobile number or email address every time I log in?
    Answer: As the verification step is a one-time process, you won’t have to do it again once your account is verified.
  • What is an OTP or verification code?
    Answer: An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your account for the first time.
    OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
  • What should I do if I don’t get the OTP or verification code?
    Answer: Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the ‘Resend Code’ option.
  • Why do I need to verify my mobile number or email address to log into my account?
    Answer: To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your account without any hassles once this is done.
  • How can I add a new delivery address to my account?
    Answer: To add a new delivery address, follow these simple steps:
    – Log into your account
    – Go to My Account › Settings › Addresses
    – Add details of your new address
    – Choose ‘Save Changes’
  • I always login using my phone number, but I recently lost my phone. I have also forgotten the password to my account. How do I access it?
    Answer: If you have forgotten the password for your account, you can reset it using the ‘Forgot password’ option available on the Home Page. Just enter your registered email ID to get an OTP, once you have the OTP, simply follow the prompts.
  • How can I change the password for my account?
    Answer: To change the password for your account, follow these simple steps:
    – Log in to your account
    – Go to My Account › Settings › Change password
    – Enter your old password
    – Enter your new password
    – Re-enter your new password
    – Choose ‘Save Changes’
  • How can I change the email ID linked with my account?
    Answer: To change the email ID associated with your account, follow these simple steps:
    – Log in to your account
    – Go to My Account › Settings › Update Email ID/Mobile
    – Add the new email ID
    – Enter the verification code sent to your new email ID
    – Choose ‘Save Changes’
  • How can I use a new email ID to log in to my account?
    Answer: To log in to your account with a new email ID, you can update your email ID with these simple steps:
    – Log in to your account
    – Go to My Account › Settings › Update Email ID/Mobile
    – Add the new email ID
    – Enter the verification code sent to the new email ID
    – Choose ‘Save Changes’
    Note: Once your email ID is updated, you’ll no longer be able to sign in using your old email ID.
  • How can I merge my accounts if I have more than one?
    Answer: To merge your accounts, follow these simple steps:- – Log in to any one of your accounts
    – Go to My Account › Settings › Update Email ID/Mobile
    – Add the email ID and mobile number associated with your other account
    – Choose ‘Save Changes’
  • How can I deactivate my account?
    Answer: To deactivate your account, follow these simple steps:
    – Log into your account
    – Go to My Account › Settings › Deactivate
    – Enter the password for your account
    – Choose ‘Confirm Deactivation’